Frequently Asked Questions (FAQ)

Welcome to the Coscot FAQ page. Here you'll find answers to some of our most common questions.

1. Where do you ship?

We currently ship to customers in the United States and Canada.

2. Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders shipped to the United States and Canada.

3. How long does shipping take?

Estimated delivery times are:

• United States: 5–10 business days

• Canada: 7–12 business days

Please note that delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.

4. How long does it take to process my order?

Orders are usually processed within 1–3 business days before being shipped.

5. How can I track my order?

Once your order has shipped, you'll receive a shipping confirmation email with a tracking number (when available).

Tracking information may take up to 48 hours to become active.

6. What payment methods do you accept?

We accept major payment methods available at checkout. Accepted payment options will be displayed during the checkout process.

7. Can I cancel or change my order?

If your order has not yet been processed or shipped, we may be able to cancel or modify it.

Please contact us as soon as possible after placing your order.

8. What is your return policy?

We offer free returns on eligible items within 30 days of delivery.

Please refer to our Return & Refund Policy for complete details.

9. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.

Processing times may vary depending on your financial institution.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order and include:

• Your order number

• A description of the issue

• Photos of the damaged or incorrect item

We'll work quickly to resolve the issue with a replacement or refund, as appropriate.

11. My package hasn't arrived. What should I do?

If your estimated delivery date has passed, please contact us with your order number. We'll investigate the shipment and help resolve the issue.

12. How can I contact customer support?

You can reach our customer support team by email:

Support@Coscot.shop

We typically respond within 24–48 business hours, Monday through Friday.

13. Is my payment information secure?

Yes. Payments are processed through secure payment providers. We do not store your complete credit or debit card information on our servers.

14. Do you offer exchanges?

Yes. If an item arrives damaged, defective, or if an exchange is available for your product, please contact our support team for assistance.

15. Still have a question?

If you can't find the answer you're looking for, we're here to help.

Email: Support@Coscot.shop

Our support team will be happy to assist you as quickly as possible.