Refund policy

At Coscot, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer free returns for eligible items within 30 days of delivery.

To qualify for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all accessories, manuals, and original tags (if applicable).
Be accompanied by proof of purchase (order number or receipt).

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods
Personal care or hygiene products that have been opened

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

We'll provide a replacement or full refund when appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges (if any were paid) are generally non-refundable unless the return is due to our error or a defective product.

Free Return Shipping

We provide free return shipping for eligible returns from customers in the United States and Canada.

Please contact us before sending any item back so we can provide return instructions.

Exchanges

If you would like to exchange an item for the same product due to damage, defects, or size issues (when applicable), please contact our support team. Exchanges are subject to product availability.